A credit note is issued to reverse or adjust a previously issued invoice, typically due to a refund or cancellation.
Since all invoices are processed and registered according to applicable tax laws, deleting invoices is not allowed. Instead, a credit note is issued, which will appear in your self-service with a negative balance.
If you need to cancel an invoice, you can submit a cancellation request through your Remoly Invoicing self-service account or email us at [email protected], ensuring you include the reason for cancellation.
Once the credit note is processed, we will notify you via email, and the credit note will be available in your self-service. If you’ve already sent the invoice to your customer, please forward them the credit note as well.