Delayed Payments
Possible Causes:
Incorrect recipient details, such as account numbers or names.
Banking holidays or technical processing delays.
Insufficient funds in the sender’s account.
Delays from the recipient’s bank.
How to Solve It:
Verify Recipient Details: Double-check the account number, name, and other payment details before confirming the transaction.
Check Account Balance: Ensure your account has sufficient funds to complete the payment.
Contact the Bank: Reach out to your bank to confirm there are no technical issues or holds causing the delay.
Communicate with the Recipient: If the above steps do not resolve the issue, confirm with the recipient whether they’ve received the payment or are facing delays on their end.
Reach Out to Support: If the payment remains unresolved, contact Remoly Invoicing support team with the transaction details for further assistance.
Overdue Payment Requests
Possible Causes:
Forgetting to make a payment by the due date.
Miscommunication about payment deadlines.
Errors in payment processing.
How to Solve It:
Understand the Request: Carefully review the overdue request to confirm the amount, due date, and payment details.
Review Payment Records: Check your transaction history to confirm whether the payment was already made but not processed.
Communicate with the Sender: Reach out to the individual or company requesting the payment to clarify any discrepancies.
Make the Payment Promptly: If the payment is indeed overdue, settle it as soon as possible to avoid further delays or penalties.
Discuss Payment Plans: If unable to pay in full, request a payment plan or alternative arrangement with the sender.
Follow Up: After resolving the overdue request, confirm with the sender that the payment has been received and recorded.
Failed or Declined Payments
Possible Causes:
Incorrect payment details, such as an invalid card number or CVV.
Insufficient funds or credit limit issues.
Security blocks or fraud prevention measures from the payment processor.
Expired or inactive payment methods.
How to Solve It:
Check Payment Information: Verify that all entered details—including card number, expiration date, and CVV—are accurate.
Ensure Sufficient Funds: Confirm that your account or card has enough balance or available credit to cover the payment.
Contact the Payment Processor: Reach out to your bank or card issuer to check if there are any holds or restrictions on your account.
Update Payment Method: If the current payment method is inactive or expired, use an alternative payment method.
Retry the Payment: Once corrections are made, attempt the transaction again.
Reach Out to Support: For persistent issues, contact Remoly Invoicing support team for assistance and troubleshooting.
Tips to Prevent Payment Issues
Double-Check Payment Details: Avoid typos and ensure all recipient details are correct before confirming transactions.
Monitor Account Activity: Regularly check your payment history for unusual activity or unresolved transactions.
Enable Notifications: Turn on alerts to stay updated on transaction statuses and due dates.
Update Payment Methods: Keep your cards and linked accounts current to prevent declined payments.
Use Two-Factor Authentication (2FA): Add an extra layer of security to your account to avoid unauthorized access.
Payment issues can be inconvenient, but they are often easily resolved with a proactive approach. By verifying details, staying vigilant, and leveraging Remoly Invoicing support resources, you can ensure a smooth and secure payment experience. If you encounter unresolved issues, our customer support team is always here to assist you.